Frequently asked questions to help you buy a voucher, a gift box or an item - Olivier Leflaive Hôtel**** et Restaurants
Do you have familial rooms
We offer a signature suite with a separate living room upon special request. Alternatively, our superior rooms can accommodate up to two additional people for an extra charge of 40 or 70 €. At Olivier Leflaive Hôtel**** et Restaurants.
Are gift boxes sent immediately after purchase?
Your Olivier Leflaive Hôtel**** et Restaurants gift box is sent immediately after purchase, whether in digital version or as a gift pouch to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for various experiences, ranging from gastronomic dinners to immersive stays, and can be customized to your liking. All our gift boxes are available at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without indicating the amount. Simply check the 'Hide the amount' option when placing your order at Olivier Leflaive Hôtel**** et Restaurants.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order. The gift box will thus be ready to offer according to your preferences, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and those of your loved ones. Take advantage of this opportunity to offer unique experiences at Olivier Leflaive Hôtel**** and Restaurants.
How do I create a group fund and invite people?
To create a group gift and offer an Olivier Leflaive Hôtel**** et Restaurants gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish.
How can I choose the amount for a gift card?
The amount of the gift voucher is at your discretion. You can choose the sum that fits your budget from the options provided. This voucher can be used in our hotel, our restaurants, or for our wine tourism experiences at Olivier Leflaive Hôtel**** et Restaurants.
How can I log in to my account?
To access your account, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. Olivier Leflaive Hôtel**** et Restaurants.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. This option is available at any time on our Olivier Leflaive Hôtel**** et Restaurants website.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and delivered together. Take advantage of this opportunity to offer unforgettable moments to your loved ones at Olivier Leflaive Hôtel**** and Restaurants.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the desired item. You can also empty your cart using the dedicated option on our Olivier Leflaive Hôtel**** et Restaurants website.
How do I purchase or give a gift box?
To offer a gift box, choose from our stays, gastronomic or oenological experiences, add it to your cart and personalize it with a message. The beneficiary can then book their dates directly with our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with an Olivier Leflaive Hôtel**** and Restaurants gift voucher, the recipient can freely choose among our experiences, whether it's a dinner at Restaurant KLIMA, a stay in Burgundy, a wine tourism experience, or even a gift voucher to use as they wish.
Can I modify or cancel my order?
Changes or cancellations to your gift box order depend on the conditions specified at the time of purchase. You can enjoy your stay or experience at our establishment, Olivier Leflaive Hôtel**** et Restaurants, according to the availability and terms indicated in your gift box.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours to best assist you with your experience at Olivier Leflaive Hôtel**** et Restaurants.
Is the gift box customer service reachable by phone?
The customer service for gift boxes is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us with any questions regarding your gift box. Olivier Leflaive Hôtel**** et Restaurants.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account. Log in with the credentials received at the time of purchase to access this information. Olivier Leflaive Hôtel**** et Restaurants.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, our online chat is at your disposal on our website. You will find quick and personalized answers to fully enjoy your experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Is there a dedicated customer service for gift boxes?
Our customer service team is at your disposal for any questions regarding your gift box. You can enjoy various experiences, such as stays in Burgundy, dinners at the KLIMA restaurant, or wine tourism experiences at Olivier Leflaive Hôtel**** and Restaurants.
Is there a dedicated FAQ for gift boxes?
This FAQ is designed to guide you through the use of your gift box. You will find information about its validity, reservation terms, and the unique experiences offered by our establishment Olivier Leflaive Hôtel**** and Restaurants.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Olivier Leflaive Hôtel**** and Restaurants.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box can fully enjoy the services of Olivier Leflaive Hôtel**** and Restaurants, like other guests, in accordance with the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Is parking included in my gift box?
Parking is not included in the gift boxes of Olivier Leflaive Hôtel**** and Restaurants.
Is breakfast included in my gift box?
Breakfast is not automatically included in the gift boxes from Olivier Leflaive Hôtel**** et Restaurants. To confirm the included services, it is advisable to check the specific conditions of your gift box.
Is special attention given to the recipient of a gift box?
The recipient of an Olivier Leflaive Hôtel**** et Restaurants gift box will enjoy special attention during their stay, with customized services for a unique experience in Burgundy.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink in your gift box depends on the specific conditions of the establishment. At Olivier Leflaive Hôtel**** and Restaurants, special attention is paid to welcoming guests, with carefully crafted services for a memorable experience.
Should we bring towels to the Spa?
The towels are provided by Olivier Leflaive Hôtel**** et Restaurants. Therefore, you do not need to bring any during your visit to the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with a free amount and options tailored to each recipient. All our gift boxes are available on our website for immediate digital sending or home delivery. Olivier Leflaive Hôtel**** et Restaurants.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The gift boxes are sent immediately after purchase, with a gift envelope to your home or in digital format. Olivier Leflaive Hôtel**** et Restaurants.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume at Olivier Leflaive Hôtel**** and Restaurants.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options tailored to your needs, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, please provide us with your order number as well as the new details. The conditions of the establishment may apply, at our establishment Olivier Leflaive Hôtel**** et Restaurants.
How can I leave a review for my gift box?
To share your experience with your gift box, you can leave a review by logging into your customer account. The terms may vary depending on the establishment, but you will thus be able to express your satisfaction after your stay or dinner at our establishment Olivier Leflaive Hôtel**** et Restaurants.
How can I contact the store?
For any questions regarding our gift boxes, you can reach us by phone during the opening hours indicated on our website or via our online form. Our gift boxes are valid for stays, dinners, or wine tourism experiences at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Is there a dress code for the gift box?
For the KLIMA Restaurant, smart attire is recommended to preserve the elegant and refined atmosphere of the Olivier Leflaive Hôtel**** and Restaurants establishment.
From what age can I get a treatment?
The minimum age to enjoy a treatment at our establishment Olivier Leflaive Hôtel**** et Restaurants depends on the chosen services. Our treatments are designed to be enjoyed by everyone, in an authentic and refined setting, at the heart of Burgundy.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box. The lucky recipient can book their dates at the Olivier Leflaive Hôtel**** and Restaurants establishment.
How can one access the hotel from the airport?
To reach the hotel from the airport, you can use public transportation or a taxi service. The establishment Olivier Leflaive Hôtel**** et Restaurants is located in Puligny-Montrachet, a wine village in the Côte de Beaune, easily accessible from the region's airports.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is available at our establishment, Olivier Leflaive Hôtel**** et Restaurants, located in a charming 17th-century building in Puligny-Montrachet. The spacious and well-equipped rooms offer an authentic setting for a comfortable stay.
Are pets allowed in the establishment?
Pets are welcome in the rooms at an additional cost of 20 €. However, they are not permitted in the bar and restaurant. Olivier Leflaive Hôtel**** et Restaurants.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of the establishment Olivier Leflaive Hôtel**** et Restaurants. There you will find the gastronomic offerings of Chef Lionel Freitas, as well as the wines of the House, for a unique culinary experience in Burgundy.
What are the hours of operation?
Olivier Leflaive Hôtel**** et Restaurants is closed on Sundays and Mondays from October to May, as well as from the end of December to the beginning of February. We are open every day from June to September.
Is there parking available near the establishment?
Olivier Leflaive Hôtel**** and Restaurants is located in the village of Puligny-Montrachet, where parking spaces are usually available nearby. The establishment is situated in a popular wine-growing area, so it is recommended to plan your parking in advance to fully enjoy your stay.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Olivier Leflaive Hôtel**** et Restaurants can be delivered immediately by email or sent to your home as a gift pouch, depending on your preference. You can choose and customize your gift box according to your wishes, with fast and secure delivery.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose immediate delivery in digital format or home delivery in a gift pouch, for a personalized reception experience at Olivier Leflaive Hôtel**** and Restaurants.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, dinners, and wine tourism experiences at our establishment Olivier Leflaive Hôtel**** et Restaurants. For additional items such as the wines of the House, you can find them at the establishment's shop.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format, with a gift pouch version delivered to your home. You can also opt for immediate sending in digital version, according to your preferences, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant and carefully crafted pouch, ready to give. You can also opt for a digital version sent immediately or choose to customize your box according to your preferences at Olivier Leflaive Hôtel**** and Restaurants.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and send it immediately by email, which allows for an instant discount. Olivier Leflaive Hôtel**** et Restaurants.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The box can be sent in digital version or in a gift pouch to their home, with immediate dispatch. Olivier Leflaive Hôtel**** et Restaurants.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and delivery times vary depending on the destination. For a unique experience on the Burgundy wine route, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
What are the delivery times for gift boxes by mail?
The gift boxes are delivered within 3 to 5 business days by mail. You can also choose to send them immediately in a digital version. All gift boxes are shipped from our establishment Olivier Leflaive Hôtel**** and Restaurants.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is then sent on the chosen date, with delivery within 48h to 72h, at Olivier Leflaive Hôtel**** and Restaurants.
Is express delivery available?
Express delivery of your gift box is available according to the options offered when you place your order at Olivier Leflaive Hôtel**** and Restaurants.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at Olivier Leflaive Hôtel**** et Restaurants.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order at our establishment Olivier Leflaive Hôtel**** et Restaurants.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days from the date of purchase. Your gift box will be sent directly to your home, ready to be offered, by Olivier Leflaive Hôtel**** et Restaurants.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At Olivier Leflaive Hôtel**** et Restaurants, we invite you to check the extension terms at the time of booking.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can choose from our stays, gastronomic dinners, or wine tourism experiences to fully enjoy your stay at our Olivier Leflaive Hôtel**** and Restaurants.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on availability and the conditions in effect at the time of booking at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can I convert my gift box into a gift card?
Gift boxes cannot be exchanged for gift certificates. You can use them to book a gastronomic or wine tourism experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Olivier Leflaive Hôtel**** and Restaurants offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, allowing you to experience a unique journey along the Burgundy wine route.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. You can give a unique experience on the Burgundy wine route with our stays and wine tourism experiences at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Olivier Leflaive Hôtel**** and Restaurants are official and guaranteed without intermediaries, thus providing you with an authentic and direct experience with our establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Olivier Leflaive Hôtel**** and Restaurants gift boxes are identical to those offered on-site, with varied options such as dinners at the KLIMA restaurant, stays in Burgundy, or wine tourism experiences, for an authentic and refined experience.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchange of services is possible depending on the availability and conditions of the Olivier Leflaive Hôtel**** et Restaurants establishment.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at Olivier Leflaive Hôtel**** and Restaurants.
Is online payment secure?
The online payment for your gift box is secure to protect your banking data. You thus benefit from a purchase with complete peace of mind at Olivier Leflaive Hôtel**** and Restaurants.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Olivier Leflaive Hôtel**** and Restaurants are specially designed to offer a unique experience in Burgundy, including stays, gourmet meals, and wine tourism experiences at our establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at Olivier Leflaive Hôtel**** and Restaurants.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows you to receive an immediate digital version and a quick delivery to your home at Olivier Leflaive Hôtel**** et Restaurants.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Olivier Leflaive Hôtel**** and Restaurants, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All the necessary information is available directly on our website for your gift box purchase at Olivier Leflaive Hôtel**** and Restaurants.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This way, you benefit from a secure and direct transaction at our establishment, Olivier Leflaive Hôtel**** and Restaurants.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Olivier Leflaive Hôtel**** et Restaurants. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. All payments are secure and processed directly by our establishment, Olivier Leflaive Hôtel**** and Restaurants.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Simply check its validity and usage in the terms and conditions of our establishment Olivier Leflaive Hôtel**** et Restaurants.
What payment methods are accepted for purchasing a gift box?
You can pay for your gift box by credit card, PayPal, or bank transfer. All payments are secure, and you benefit from the best rate directly from our establishment, Olivier Leflaive Hôtel**** and Restaurants.
Do you accept vacation checks?
Vacation checks are accepted for the purchase of our gift boxes, according to the conditions of the Olivier Leflaive Hôtel**** and Restaurants establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included in the box for a unique touch, at Olivier Leflaive Hôtel**** and Restaurants.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the offers. You can choose between stays, gourmet dinners, wine tourism experiences, or gift vouchers to be used in our hotel, restaurants, or shop. All terms are specified at the time of purchase at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select this option during your online order for an additional touch of elegance. Olivier Leflaive Hôtel**** and Restaurants.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. The gift boxes from Olivier Leflaive Hôtel**** and Restaurants allow you to choose and customize according to your wishes.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. This service is offered by our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. This option allows you to choose a box more suited to the recipient's wishes, while respecting the original value. Olivier Leflaive Hôtel**** et Restaurants.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes from our establishment Olivier Leflaive Hôtel**** and Restaurants, as they concern service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent is possible according to the conditions specified at the time of purchase. Olivier Leflaive Hôtel**** and Restaurants gift boxes offer flexibility to book dates depending on the establishment's availability.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be required for quick processing according to the establishment's conditions. Olivier Leflaive Hôtel**** and Restaurants gift boxes are sent immediately in digital version or as a gift pouch to your home.
Can I get a refund for a gift box if I change my mind after purchase?
Olivier Leflaive Hôtel**** and Restaurants gift boxes are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We advise you to check the validity conditions at the time of purchase, in order to fully enjoy your experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the establishment Olivier Leflaive Hôtel**** et Restaurants.
How can I redeem the cashback?
The gift fund is available as a gift voucher, freely usable at our establishment Olivier Leflaive Hôtel**** et Restaurants. Beneficiaries can book their dates directly with the hotel to enjoy their experience.
What is the processing time for a refund after I make a request?
The refund deadlines for an Olivier Leflaive Hôtel**** et Restaurants gift box depend on the establishment's conditions and are specified at the time of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Olivier Leflaive Hôtel**** and Restaurants are generally neither exchangeable nor refundable, in accordance with the terms of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your booking at Olivier Leflaive Hôtel**** and Restaurants.
Is booking with a gift box subject to availability?
To book with a gift box at Olivier Leflaive Hôtel**** and Restaurants, it is necessary to check the availability of the establishment, as bookings are subject to it.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. Olivier Leflaive Hôtel**** et Restaurants.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher, have its number ready. This number is required to validate your reservation at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at Olivier Leflaive Hôtel**** and Restaurants.
Can I use my gift box on holidays?
The use of your gift box at Olivier Leflaive Hôtel**** and Restaurants is possible on public holidays, subject to availability. The rooms, the gastronomic restaurant KLIMA, and the wine tourism experiences are accessible according to the usual opening hours of the establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Olivier Leflaive Hôtel**** and Restaurants establishment. The beneficiary can book their dates directly with the establishment according to the conditions of the gift box.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Olivier Leflaive Hôtel**** and Restaurants establishment, subject to availability and the conditions indicated on the gift box.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of the establishment. You will thus be able to fully enjoy your experience at the Olivier Leflaive Hôtel**** and Restaurants.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the Olivier Leflaive Hôtel**** and Restaurants establishment. You can check the reservation terms on their website.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Olivier Leflaive Hôtel**** and Restaurants establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. At Olivier Leflaive Hôtel**** et Restaurants, the reservation and usage conditions are specified at the time of purchase.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can my gift box be used all at once?
Yes, your gift box can be used all at once. You will be able to fully enjoy your experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment Olivier Leflaive Hôtel**** and Restaurants, located in Puligny-Montrachet in Burgundy. It can be used for stays, dinners at the gastronomic restaurant KLIMA, or wine tourism experiences. You can enjoy our authentic setting and our quality services.
Is my gift box valid in only one establishment?
Your gift box is valid at our establishment Olivier Leflaive Hôtel**** and Restaurants, located in Puligny-Montrachet, as well as in our various restaurants and wine tourism experiences offered.
Is an upgrade possible with an additional fee using my gift box?
Room upgrading is possible depending on availability and the conditions of your gift box. You will be able to fully enjoy your stay at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can someone else use my gift box?
Your gift box is personal and can only be used by you. It is valid for a unique experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are specified on your gift box and during the booking, at our establishment Olivier Leflaive Hôtel**** and Restaurants.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Olivier Leflaive Hôtel**** and Restaurants, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The acceptance of pets depends on the availability and conditions of the Olivier Leflaive Hôtel**** and Restaurants establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will be able to choose your stay dates and enjoy the unique experience offered by our establishment Olivier Leflaive Hôtel**** et Restaurants.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly at Olivier Leflaive Hôtel**** and Restaurants.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, subject to availability and reservation conditions at our establishment Olivier Leflaive Hôtel**** et Restaurants.
What are the check-in and check-out times?
The check-in and check-out times at Olivier Leflaive Hôtel**** and Restaurants are typically set at 15:00 for check-in and 12:00 for check-out. These times may vary according to the conditions of your reservation, which will be specified at the time of your purchase.
What services are included in a gift certificate?
With an Olivier Leflaive gift voucher, you can enjoy various services according to your choice, such as a stay in our hotel, a dinner in our gastronomic restaurant KLIMA, or a wine tourism experience. The details of the included services are specified upon reservation at our establishment Olivier Leflaive Hôtel**** et Restaurants.
What is the difference between a gift box and a free amount voucher?
An Olivier Leflaive Hôtel**** et Restaurants gift box offers a choice among predefined experiences such as stays, dinners, or wine tourism visits, while a voucher with a free amount allows you to pay for a service of your choice at our Olivier Leflaive Hôtel**** et Restaurants establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them to learn about the usage conditions and fully enjoy your experience at Olivier Leflaive Hôtel**** and Restaurants.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay or experience dates according to availability at our Olivier Leflaive Hôtel**** and Restaurants.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate the recipient's name during the order or change the name on the box after purchase. All our gift boxes are customizable for a unique experience at our establishment Olivier Leflaive Hôtel**** et Restaurants.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. This possibility is offered according to the availability and specific terms of Olivier Leflaive Hôtel**** and Restaurants.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Olivier Leflaive Hôtel**** and Restaurants establishment.
What is the validity period of a gift box?
The Olivier Leflaive Hôtel**** et Restaurants gift boxes are valid for a period of one year from the date of purchase. This period allows the recipient to fully enjoy the experience offered at our Olivier Leflaive Hôtel**** et Restaurants establishment.
Are children allowed?
Olivier Leflaive Hôtel**** and Restaurants welcomes children in its establishment, located in Puligny-Montrachet, a prestigious wine village in the Côte de Beaune.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of an Olivier Leflaive Hôtel**** et Restaurants gift certificate is non-refundable. In case of exceeding the amount, an additional payment is required according to the establishment's conditions.
Is the spa access private?
Access to the spa at Olivier Leflaive Hôtel**** and Restaurants is not mentioned as being private. To fully enjoy your stay, we advise you to check the details of your gift box.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, wine tourism getaways, restaurant dinners, or immersive experiences in Burgundy. The options include hotel stays, cellar tours, and wine tastings, tailored to different preferences. These experiences are available at our establishment Olivier Leflaive Hôtel**** and Restaurants.